ISO20000 Information Technology Service management

IT service standardization to manage IT problem (IT problem classification, identification of inner links). For management of IT system change risk.

IT服务标准化来管理IT问题（将IT问题归类，识别内在联系）。对IT系统变更的风险进行管理。
 

Sample for reference 参考图片:

Sample report 样本报告：